FAQs

Frequently Asked Questions (FAQ)

About Resilience Dermaceutical

Q1: What is Resilience Dermaceutical?
Resilience Dermaceutical is a Maryland-based skincare brand that bridges pharmaceutical science and cosmetic care. Our goal is to offer safe, effective OTC medicated cosmetics—products formulated with the same rigor as prescription treatments, yet gentle and accessible for everyday use.

Q2: What makes your products different from other skincare brands?
Our formulas are developed by professionals with experience in dermatological compounding. Each product contains clinically proven active ingredients at optimal strengths—no filler, no harsh irritants, and no misleading claims. We design every product to deliver real results while feeling elegant on the skin.

Q3: Are your products FDA approved?
All Resilience Dermaceutical products are manufactured in FDA-registered facilities following Good Manufacturing Practices (GMP). While cosmetics and OTC products do not require FDA “approval,” our formulations and labeling comply with FDA regulations for safety and transparency.

Product Use & Safety

Q4: Are your products suitable for sensitive skin?
Yes. Every formulation is dermatologist-reviewed and tested to minimize irritation. We avoid harsh preservatives, dyes, and unnecessary fragrances. However, we recommend performing a patch test before first use.

Q5: Can I use your OTC medicated products with prescription treatments?
In most cases, yes—but always check with your dermatologist or pharmacist before combining active treatments. Our formulations are designed to complement prescription regimens safely.

Q6: Are your products cruelty-free and vegan?
Yes. Resilience Dermaceutical products are cruelty-free and never tested on animals. Many formulas are also vegan-friendly, and ingredient details are listed on every label and product page.

Q7: How should I store my products?
Store products in a cool, dry place away from direct sunlight. Keep jars and bottles tightly closed to maintain freshness and potency.

Ordering & Shipping

Q8: Where do you ship?
We currently ship within the United States via USPS, UPS, and FedEx. International shipping will be available soon.

Q9: How long does delivery take?
Most orders are processed within 1–3 business days and delivered within 3–7 business days, depending on your location and shipping method.

Q10: How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can follow your package’s progress directly through the carrier’s website.

Returns & Customer Support

Q11: Can I return or exchange a product?
For safety and hygiene reasons, we do not accept returns on opened products. However, if your item arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll gladly arrange a replacement or refund.

Q12: What should I do if I have a reaction or concern about a product?
Discontinue use immediately and contact us at [Insert Contact Email]. Our team will assist you in identifying the cause and recommend next steps.

Q13: How can I contact your customer care team?
You can reach us anytime at:
AlemayehuBerihun@resiliencedermaceutical.com
240-459-3123
We aim to respond to all inquiries within 24–48 hours.

Mission & Values

Q14: What does the name “Resilience” mean?
“Resilience” reflects both skin resilience—its ability to recover and stay healthy—and personal resilience—the confidence and perseverance it takes to overcome skin challenges. Our mission is to help you achieve both.

Q15: Do you offer educational support or skincare guidance?
Yes. We believe education is as important as formulation. Our blog and product pages include usage tips, ingredient insights, and routine-building advice to help you get the best results from every product.