At Resilience Dermaceuticals, we strive to ensure you are fully satisfied with your purchase. Please review our refund and return policy below before placing an order.

Returns

Due to the nature of skincare and cosmetic products, we do not accept returns on items that have been opened, used, or tampered with for hygiene and safety reasons.

To be eligible for a return or replacement:

• The item must be unused and in its original packaging.
  
• The request must be made within 7 days of delivery.
  
• Proof of purchase and clear photos of the product/package may be required.
  

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. After reviewing the issue, we may offer:

• A replacement product, or
  
• A refund to the original payment method
  

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
  
• Products damaged due to misuse or improper handling
  
• Final sale or promotional items
  

Refund Processing

Once your request is reviewed and approved, refunds will be processed to the original payment method. Please allow several business days for the transaction to appear depending on your bank or payment provider.

Contact Us

If you have any questions regarding your order, please contact us through our website:

www.resiliencedermaceutical.com